Del Toyota

2945 E. Lincoln Highway

Thorndale, PA

 

Dealer principal: Jack Del

General manager: Jim Lopez

Brands represented: Toyota

How long in business: 38 years

No. of employees: 97

Annual unit volume (approximate): 3,100

SC Dealer Relationship Manager: Brittany Beatty

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What makes Del Toyota special:

We cater to the customer’s individual needs. We focus on creating a seamless, transparent car buying experience. Customer service is our number one priority. We have been serving the area for over 35 years and pride ourselves on repeat business!

DRM Brittany Beatty’s comment on what makes dealership special:

This dealership is special because of their staff, especially the management team. You can tell that they work together and communicate with one another, which helps make their smooth machine work every day! Their success starts from the top down, and with their approachable and down-to-earth personalities, and make-it-work attitude, I can see why they not only made an impression on me, but make great impressions on their customers, which keeps them coming back.

How long working with Santander Consumer USA:

More than 10 years.

What do you like about doing business with Santander Consumer USA:

Santander provides an opportunity for our less-than-perfect-credit-score customers to still receive an awesome car buying experience.

One best practice that contributes to your dealership’s success:

Fast funding and good approvals

Please describe your experience with SC:

  • Fast response time on our submitted applications. Knowing we have a quick approval from Santander helps us make deals with our customers faster, and we don’t have to keep them waiting.
  • Dealer Extranet – We are big fans of the rehash tool. It gives us the flexibility to rehash multiple vehicles in minutes without having to pick up the phone.
  • Funding – We have had great experiences with the funding department. It is fast and painless, which keeps us wanting to work with Santander.
  • Our relationship with our Santander rep, Brittany Beatty, adds the perfect personal touch. In a time where instantaneous accessibility is vital, she is always a phone call away.

– Jim Lopez, General Manager

 

Patrick Donlen, general sales manager, left, and Jim Lopez, general manager, of Del Toyota.

Patrick Donlen, general sales manager, left, and Jim Lopez, general manager, of Del Toyota.

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