Teddy Nissan

3660 Boston Road

Bronx, NY

Dealer principal: Ted Bessen

General manager: Julio Batista

Brands represented: Nissan

How long in business: Nine years

Number of employees: 105

Annual unit volume (approximate): 2,400 new and 1,400 used

SC Dealer Relationship Manager: Stephen Rivelli

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What makes Teddy Nissan special:

Our core values of being positive, friendly, helpful, respectful, professional, enthusiastic and treating our customers as if they are guests in our home. We continually strive to provide every customer with the best customer experience ever.

DRM Stephen Rivelli’s comment on what makes dealership special:

I have been working closely with Julio and his team for the past five years. During that time I have seen his finance managers really embrace our Dealer Extranet. This is a very busy dealership and they find many uses for the Extranet.

One special event the dealership runs every few months is a “midnight madness sale.” Of course, we do not have buyers actively working at those hours, but that does not stop the dealership from rehashing deals and delivering cars.

The finance team there also will use the rehash tool on deals that they might not have been able to put together during the day by going into the Extranet after hours and reworking applications with different units. They will capture a few deals a month by doing this.

They also are big fans of uploading docs to satisfy open stips on deals in funding through our Funding tab, also located on the Extranet. They are able to fund their deals much faster than relying on faxing and emailing stips to our funding department.

How long working with Santander Consumer USA:

Nine years.

What you like about doing business with Santander Consumer USA:

Ease of use. Programs complement our dealership. Professional and helpful demeanor. Extranet availability and usage. Timely funding.

One best practice that contributes to your dealership’s success:

Providing best-in-class service and exceeding customer’s expectations.

Describe your experience with Santander Consumer USA:

I have had the pleasure of dealing with Santander since Teddy Nissan opened the doors. Santander has been a valued partner helping Teddy Nissan grow into one of the most successful Nissan dealerships in the United States, number seven in the nation for January 2018. We owe part of that success to Santander.

Teddy Nissan is able to offer the best customer experience due to Santander Extranet. This technological marvel allows the Teddy Nissan finance department to work deals obtaining instant decisions, also giving us the ability to restructure deals during and after business hours to find the best option for our clients. Teddy Nissan would not be able to offer the best customer experience without Santander as our partner.

– Julio Batista, General Manager

Julio Batista is general manager at Teddy Nissan.

Julio Batista is general manager at Teddy Nissan.

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