What to expect from your SC Dealer Relationship Manager

Sales rep.

Area Sales Manager.

Dealer Relationship Manager.

That describes the evolution of a company, Santander Consumer USA in this case, not just a job title, where the emphasis shifts from “sales” to building relationships and creating win-win scenarios.

On The Road Ahead, we are compelled to help you boost results.

Road Ahead V1

“The DRM provides one of the most important connections between dealerships and Santander,” said a member of SC’s Dealer Relationship Team. “Dealers who take advantage of the knowledge and opportunities provided by our DRMs see the difference in their results.”

So what can you expect from your SC Dealer Relationship Manager, or DRM, on The Road Ahead?

More incremental business

Learn how SC can help you put more deals together and keep you up to date on our credit policies.

Faster deal processing

Get help creating clean packages while keeping current on SC’s funding policy and requirements.

Dealer Extranet training

Learn how to maximize profit on every deal with our rehash tool and to use other powerful features.

Marketing opportunities

Help generating new traffic to your dealership via direct mail program and RoadLoans lead exchange.

Dedicated point of contact

A resource for regulatory, policy and industry updates, and link to best-in-class fraud awareness training.

“The DRM is someone who is there to help guide dealers through any SC-related scenario,” said Howard Greenblatt, a New Jersey DRM. “It could be walking them through how to use our Dealer Extranet to helping with a deal in funding to letting the dealer know when and how to contact another department within SC for additional help or guidance. And DRMs are always just a phone call, text or email away.”

“Santander Consumer USA has been a consistent lender, we count on them month in and month out,” said Tony Pesce, finance manager at Greenwood Hubbard Chevrolet in Hubbard, OH.  “Our buyer and [Dealer Relationship Manager] are always ready to help put deals together … Santander gives us an opportunity with almost any customer that walks through the door.”

Chances are you won’t have to go looking for your DRM – he or she probably will find you. But if you don’t hear from us soon, you may contact SC online for quick attention.

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